Terms & Conditions

Genuine Web reserves the right to change this Policy any time, so please, check this page at least once a month or when in doubt. Genuine Web strives to provide the best possible service to all our customers, but we will not tolerate any unlawful activity or abuse on our servers. We respect freedom of speech and expression unless it is harmful to others. These brief guidelines are imposed to protect you, other Genuine Web customers and us against such harm.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the Genuine Web website. On some pages, you can order services, make requests, and register to receive materials. The types of personal information collected at these pages are:

Email address
Phone number
Credit/Debit Card Information

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Payment Policies, Fees, Refunds and Terms of Agreement

Hosting - Full payment is required before any hosting service is rendered, which includes renewals. Prepayment is due each 30 or 90 days (whatever billing option you chose) following the date the account was established. Billing will continue until you cancel your hosting account. You may cancel at anytime. As a policy, we do offer credits or refunds for hosting in your first 30 days from account creation.

This only applies to cancellation by the client. If cancellation is done by Genuine Web due to restrictions violation, there will be no refund. Genuine Web will only allow for the refund if cancellation is not the fault of the client, as determined by Genuine Web. All monetary transactions are in US dollars. Additional features can be added at any time. Monthly/Quarterly feature prices are not prorated. Genuine Web reserves the right to change prices at any time.

Accounts that are 30 days past due with the billing department will be temporarily suspended until payment has been received.

Any Design work - 50% deposit is required to begin. 30% midway payment, balance is to be paid upon completion. Deposits are non-refundable.

Account Cancellation

You may cancel at anytime. To cancel your account, please email cancel@genuineweb.com with the email address on file with us.

Indemnification Policy

You agree to use all Genuine Web’s services and facilities at your own risk. Genuine Web specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Genuine Web be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold Genuine Web harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Genuine Web, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Genuine Web against liabilities arising out of:

-Any injury to person or property caused by any products sold or otherwise distributed in connection with Genuine Web’s server.
-Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party
-Copyright infringement
-any defective products sold to customer from Genuine Web’s server.
Genuine Web shall be the sole judge of what violates this Policy.

SPAM Policy

Genuine Web is committed to a zero-tolerance, anti-Spamming policy. Under this policy, we prohibit Spam, or any unsolicited commercial email, from being sent either: Over the Genuine Web network, by customers or any other users of the Genuine Web network (including customers' customers); AND/OR over ANY network— if the message sent advertises or mentions a site hosted on the Genuine Web server. We react very quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any customer disregarding this policy. Sending unsolicited commercial email (a.k.a. "spam"), cross-posting messages to a large number of Usenet groups, posting obscene or threatening messages while using or referring to an Genuine Web email address or web site URL is prohibited. The use of Genuine Web’s servers as a mail drop for responses to activities described above is also prohibited. Accounts cancelled due to spam are subject to a "clean up" fee of $100.

Content Policy

All services provided by Genuine Web may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless Genuine Web from any claims resulting from the use of the service which damages the subscriber or any other party. Pornography and sex-related merchandising is prohibited on all Genuine Web’s servers. This includes sites that may infer sexual content, or links to adult content elsewhere. Genuine Web will be the sole arbiter in determining violations of this provision. Also prohibited are sites that promote any illegal activity or present content that may be damaging to Genuine Web’s servers or any other server on the internet. Links to such materials are also prohibited.

Examples of unacceptable content or links

-Pirated software
-Hacker programs or archives
-Warez sites

Genuine Web does not host sites of its competitors or web pages promoting sites of its competitors. Any illegal activity, including adult content, links to adult content web sites, spamming or hacking will result in your site being shut down and all your files deleted without warning. Genuine Web will be the sole arbiter as to what constitutes a violation of this provision.

SSH Policy

Genuine Web enforces a strict "No SSH" policy. Any domain that uses a script which can be used to elevate privileges or enable SSH services will be instantly suspended.

CGI Scripts Policy

Each account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation or service to other Genuine Web customers. You will be notified in 24 hours about offending cgi script. No chat room or similar scripts allowed. Genuine Web is not responsible for scripts that you use in your hosting. It is not our responsibility to ensure your scripts function. Please don't expect our support techs to troubleshoot aspects of your scripts or third party scripts that you use on your sites hosted on our servers.

Chat Policy

Genuine Web does not allow chat rooms. You can however use the chat room software that comes pre-installed in your Control panel.


Full backups are made daily. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the clients' responsibility to maintain local copies of their web content any information. The Backup Manager is included in each hosting plan and you can use this tool to backup your files. If loss of data occurs due to an error of Genuine Web, we will attempt to recover the date for no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, Genuine Web will attempt to recover the data from the most recent archive for a $10.00 fee.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at: 661-529-2530