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Terms and Conditions
GenuineWeb reserves the right to change this Policy
any time, so please, check this page at least once a
month or when in doubt. GenuineWeb strives to
provide the best possible service to all our
customers, but we will not tolerate any unlawful
activity or abuse on our servers. We respect freedom
of speech and expression unless it is harmful to
others. These brief guidelines are imposed to
protect you, other GenuineWeb customers and us
against such harm.
Our Commitment To Privacy
Your privacy is important
to us. To better protect your privacy we provide this notice explaining our
online information practices and the choices you can make about the way your
information is collected and used. To make this notice easy to find, we make it
available on our homepage and at every point where personally identifiable
information may be requested.
The Information We Collect:
This notice applies to all
information collected or submitted on the
GenuineWeb website. On some pages,
you can order services, make requests, and register to receive materials. The
types of personal information collected at these pages are:
The Way We Use Information:
We use the information you provide
about yourself when placing an order only to complete that order. We do not
share this information with outside parties except to the extent necessary to
complete that order. We use the information you provide
about someone else when placing an order only to ship the product and to confirm
delivery. We do not share this information with outside parties except to the
extent necessary to complete that order. We use return email addresses to
answer the email we receive. Such addresses are not used for any other purpose
and are not shared with outside parties. Information you submit on our website will not be used for this
purpose unless you fill out the registration form. We use non-identifying and aggregate
information to better design our website and to share with advertisers. For
example, we may tell an advertiser that X number of individuals visited a
certain area on our website, or that Y number of men and Z number of women
filled out our registration form, but we would not disclose anything that could
be used to identify those individuals. Finally, we never use or share the
personally identifiable information provided to us online in ways unrelated to
the ones described above without also providing you an opportunity to opt-out or
otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access,
maintain data accuracy, and ensure the correct use of information, we have put
in place appropriate physical, electronic, and managerial procedures to
safeguard and secure the information we collect online.
Our Commitment To Children's
Privacy:
Protecting the privacy of the very
young is especially important. For that reason, we never collect or maintain
information at our website from those we actually know are under 13, and no part
of our website is structured to attract anyone under 13.
Payment Policies, Fees, Refunds and Terms of
Agreement -
Hosting - Full payment is required before any
hosting service is rendered, which includes
renewals. Prepayment is due each 30 or 90 days
(whatever billing option you chose) following the
date the account was established. Billing will
continue until you cancel your hosting account. You
may cancel at anytime. As a policy, we do offer
credits or refunds for hosting in your first 30 days
from account creation.
This only applies to cancellation by the client. If
cancellation is done by GenuineWeb due to
restrictions violation, there will be no refund.
GenuineWeb will only allow for the refund if
cancellation is not the fault of the client, as
determined by GenuineWeb. All monetary transactions
are in $US dollars. Additional features can be added
at any time. Monthly/Quarterly feature prices are
not prorated. GenuineWeb reserves the right to
change prices at any time.
Any Design work - 50% is required to begin. Balance is to
be paid upon completion.
Account Cancellation -
You may cancel at anytime. To cancel your account,
please email
cancel@genuineweb.com with the email address on
file with us.
Indemnification Policy -
You agree to use all GenuineWeb’s services and
facilities at your own risk. GenuineWeb specifically
disclaims all warranties of merchantability and
fitness for a particular purpose. In no event shall
GenuineWeb be liable for any loss, or loss of data,
or other commercial damage, including but not
limited to special, incidental, consequential or
other damages. Customer agrees that it shall defend,
indemnify, save and hold GenuineWeb harmless from
any and all demands, liabilities, losses, costs and
claims, including reasonable attorney’s fees
asserted against GenuineWeb, its agents, its
customers, officers and employees, that may arise or
result from any service provided or performed or
agreed to be performed or any product sold by
customer, it’s agents, employees or assigns.
Customer agrees to defend, indemnify and hold
harmless GenuineWeb against liabilities arising out
of:
-Any injury to person or property caused by any
products sold or otherwise distributed in connection
with GenuineWeb’s server.
-Any material supplied by customer infringing or
allegedly infringing on the proprietary rights of a
third party
-Copyright infringement
-any defective products sold to customer from
GenuineWeb’s server.
GenuineWeb shall be the sole judge of what violates
this Policy.
SPAM Policy:
GenuineWeb is committed to a zero-tolerance,
anti-Spamming policy. Under this policy, we prohibit
Spam, or any unsolicited commercial email, from
being sent either: Over the GenuineWeb network, by
customers or any other users of the GenuineWeb
network (including customers' customers); AND/OR
over ANY network— if the message sent advertises or
mentions a site hosted on the GenuineWeb server.
We react very quickly and seriously to violations,
and we further reserve the right to terminate the
services, without prior notice, of any customer
disregarding this policy. Sending unsolicited
commercial email (a.k.a. "spam"), cross-posting
messages to a large number of Usenet groups, posting
obscene or threatening messages while using or
referring to an GenuineWeb email address or web site
URL is prohibited. The use of GenuineWeb’s servers
as a mail drop for responses to activities described
above is also prohibited. Accounts cancelled due to
spam are subject to a "clean up" fee of $100.
Content Policy:
All services provided by GenuineWeb may be used for
lawful purposes only. Transmission, storage, or
presentation of any information, data or material in
violation of any United States Federal, State or
City law is prohibited. This includes, but is not
limited to: copyrighted material, trademark,
intellectual property, material we judge to be
threatening or obscene, or material protected by
trade secret and other statute without proper
authorization. The subscriber agrees to indemnify
and hold harmless GenuineWeb from any claims
resulting from the use of the service which damages
the subscriber or any other party.
Pornography and sex-related merchandising is
prohibited on all GenuineWeb’s servers. This
includes sites that may infer sexual content, or
links to adult content elsewhere. GenuineWeb will be
the sole arbiter in determining violations of this
provision.
Also prohibited are sites that promote any illegal
activity or present content that may be damaging to
GenuineWeb’s servers or any other server on the
internet. Links to such materials are also
prohibited.
Examples of unacceptable content or links:
-Pirated software
-Hacker programs or archives
-Warez sites
GenuineWeb does not host sites of its competitors or
web pages promoting sites of its competitors. Any
illegal activity, including adult content, links to
adult content web sites, spamming or hacking will
result in your site being shut down and all your
files deleted without warning. GenuineWeb will be
the sole arbiter as to what constitutes a violation
of this provision.
SSH Policy -
GenuineWeb enforces a strict "No SSH" policy. Any
domain that uses a script which can be used to
elevate privileges or enable SSH services will be
instantly suspended.
CGI Scripts Policy -
Each account comes with its own cgi-bin. You are
free to use any CGI scripts you wish, however we
reserve the right to disable any CGI script that
effects normal server operation or service to other
GenuineWeb customers. You will be notified in 24
hours about offending cgi script. No chat room or
similar scripts allowed. GenuineWeb is not
responsible for scripts that you use in your
hosting. It is not our responsibility to ensure your
scripts function. Please don't expect our support
techs to troubleshoot aspects of your scripts or
third party scripts that you use on your sites
hosted on our servers.
Chat Policy:
GenuineWeb does not allow chat rooms. You can
however use the chat room software that comes
pre-installed in your Control panel.
Backups -
Full backups are made daily. No guarantees are made
of any kind, either expressed or implied, as to the
integrity of these backups. Backups are made for
server restoration purposes only. It is the clients'
responsibility to maintain local copies of their web
content any information. The Backup Manager is
included in each hosting plan and you can use this
tool to backup your files. If loss of data occurs
due to an error of GenuineWeb, we will attempt to
recover the date for no charge to the client. If
data loss occurs due to negligence of client in
securing their account or by an action of the
client, GenuineWeb will attempt to recover the data
from the most recent archive for a $10.00 fee.
How To Contact Us
Should you have other questions or
concerns about these privacy policies, please call us at 661-201-6226
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